How to contact support

How to Contact Support (2024)

If you’re having an issue logging into, making a deposit or need help withdrawing your money from No matter your issues, contacting the support team is only a few steps away. is a trusted cryptocurrency exchange serving over 10 million customers worldwide. Contact for all your questions, queries, and troubleshooting issues. You can buy, sell and trade crypto assets using a digital wallet while enjoying unparalleled security on the platform. 

So, how do you contact the support team? This guide explains how to reach customer support to help answer your questions and issues. 

How to Contact Support

As an active user of the suite of products, you may encounter some difficulties along the way. However, has made it easier for users to get solutions to their issues by setting up a Help Center with many resources to help you navigate every process.

It also has different categories of problem-solving content to meet your needs, whether you need help with your crypto account, metal visa card account, exchange, payment services, tax, NFTs, etc. 

However, if you don’t find what you are looking for, you can contact using the in-app chat. You can also contact via email and on Twitter. 

3 Ways to Contact for Help

  1. Live chat on App or website
  2. Send a message on (Twitter)
  3. Email
How to Contact Support

1. Contact via Live Chat on the App or Website has a live chat feature every user can use on their website or app. 

Follow these steps to start a live chat on the app:

  1. Open the app and log in to your account. 
  2. Find the live chat icon on the top navigation bar of the app.
  3. Tap on the live chat icon to start a live chat. The dashboard will open when you do this, and you will see any previous conversations. 
  4. Start a conversation by tapping the “send us a message” icon. 
  5. Choose your language. For example, if you speak English, select “English.” 
  6. Choose the category of the issue you want to troubleshoot. For example, if you have a security issue, select “Security.”
  7. Afterwards, you’d be asked to specify a category. So, select the category that fits your situation. 
  8. You will receive detailed information on how to resolve your issue. Then, you will be given options to reply with a “that helped! Thank you,” “Talk to someone” if you are unable to fix the issue, or “Go back” to the previous page. 
  9. You’d be asked to explain the issue if you want to talk to someone. So, provide necessary details and screenshots displaying the problem where necessary.

Afterwards, you’ll receive a “thank you! A member of our team will get back to you.

Wait for a member to respond to your message. Usually, they respond within 24 hours, so check your email frequently to ensure you don’t miss it. 

2. How to Send a Message to on (Twitter)

One of the fastest ways to contact is to message them on (Twitter). You can reach out to them via Twitter in a few different ways. Twitter Customer Support

Send a Direct Message  

To do this, search for their customer support page on (Twitter) (@cryptocomcs), tap the message icon and send a message including your referral code so they can track your account effectively. 

To confirm your referral code, open the app and tap on Refer and Get $25. 

Tag in Your Tweet 

If you tweet and tag @cryptocomcs in your tweet, will comment and ask you to send them a direct message. 

Sending a private message will allow Support to look into your issue and respond to you directly when (or after) troubleshooting your problem. help

3. Email 

You can email to log in with a complaint, ask questions or get help using the app. The official email address is

Follow these steps to send an email: 

  • Log in to your Gmail, Yahoo mail, Hotmail, etc. 
  • Compose an email asking a question or explaining your challenges on the app. Here’s an example: “Hello, I’m in Canada and unable to log into my account. Kindly help me out.” 
  • Include screenshots, videos, and other information explaining your situation. 
  • Send the email and wait for a response.

Avoid sending any further emails unless you have another question to ask or a problem to troubleshoot. 

What is is a one-stop-shop platform for crypto-based in Hong Kong. Since its launch in 2016, they have become one of the fastest-growing companies in the crypto space, with over 10 million users worldwide.

They continue to innovate and add more features to their platforms, which include their App, Exchange, a Visa debit card, ways to Earn and more recently, NFTs. Making it an all-encompassing solution for crypto enthusiasts.


In this guide, we have provided you with a few different ways to contact If you have an issue with your Visa card or account, you may be disappointed with the service provides.

The option you choose to contact support is completely down to you. We have previously used live chat on the app, sent an email, and tagged in a tweet on their official Twitter account when we didn’t get an answer. Sometimes, it’s just down to the person you connect with and their experience. 

Let us know your experience when contacting Did they deal with your complaints and issues? Were they quickly resolved? And how did you contact


Here’s a list of the most frequently asked questions about how to contact

What is the email address? 

You can email by sending an email to

You can also use the following email addresses for;
General Complaints:
Law Enforcement:
Press-Related Issues:

Does have a Contact Number? does not have a contact number. Unfortunately, you cannot call as they do not have a call centre to offer customer support. However, you can contact them via email, Twitter, or live chat.

How Long Does It Take To Hear Back From Customer Support? 

The customer support team responds within 24 hours after logging in a complaint. Avoid sending multiple messages on the same issue within this period, as you may not get a response when you do this. 

How Do I Cancel My Card Now?

1. Call the toll-free number on the back of your card or 1-888-824-8817.
2. Ensure you follow up within ten business days with the written notification to revoke permission for any person you previously authorized to use your card.
3. Contact on any platform described in this post for further assistance.

How Do I Get My Money Back Out of

If you want to withdraw money from to your bank account or withdraw crypto to a wallet, you can follow our beginner’s guide on how to withdraw from

Does have Good Customer Service?

According to customer reviews on Trustpilot, has poor customer service, with a rating of only 2.0 out of 5 stars. Many negative reviews mention issues such as locked accounts, withdrawal problems, hacked accounts, and lost funds. This is consistent with the poor customer service often experienced on cryptocurrency exchanges.

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